Flagship engaged Lumensol in May 2024 to provide support on recovering, stabilising, and improving their repairs and voids services. Having recently removed the senior leadership team in the service, part of the commission was to provide senior-level staff working within the service.

MOAT engaged iLumen8 to help strengthen the visibility and performance of their repairs operation. The partnership is focused on building a clearer understanding of service costs, enhancing system utilisation to support excellent customer service, and delivering improved reporting to increase productivity and operational insight.

RHP engaged iLumen8 to support the transition of their service delivery teams. Through the introduction of new system integrations and new scaling teams, iLumen8 provided continuous operational visibility, ensuring service standards for tenants were maintained. This approach also enabled more effective service management through real-time insights.